Shipping

Please check the shipping address listed in your paypal transaction as you check out! If that address is wrong contact me ASAP since I pack and ship orders quickly and I do it based on the address paypal gives me. I prefer you have a confirmed paypal address since unconfirmed addresses mean I need to confirm the shipping address with you (this takes time and can delay shipping.) If you get an e-mail from me with a subject like Re: Payment received from your e-mail@your e-mail.com it is me trying to confirm something about your order before I can ship, please open it and respond if you want your order shipped asap.

I do not earn money on the shipping. The paypal calculator is not very flexible so if it over charges you for shipping, I will refund the difference. There is a place on paypal where you can add instructions about shipping (for instance if the shipping address is a business address according to UPS/Fed Ex it might allow me to save you money on shipping for certain products if I know about it, otherwise I have to assume residential shipping. If you add your phone number there I can use your phone number if I ship via Fed Ex for certain products and they can call you if there is an issue with delivery.)

If Paypal doesn't charge you for shipping, it is probably because you are in another country or someplace I don't normally ship to, I will be contacting you about it since I will need to find out the shipping costs to your location and send you an invoice for the shipping or refund your order if I can not ship to you or if you don't want to pay the shipping. I normally Sell in the USA but have occasionally shipped packages internationally.

Plants and Fish I only sell in Florida at this time and I am not set up to ship fish yet.

Return and Refund Policy

I try very hard to quickly answer questions about products before the sale. If you are uncertain about a product please ask, I want to make sure that what you buy is what you need and what will actually work for you.

If you buy a product and change your mind about it later and want to return it, I will have to charge a re-stocking fee and I can only accept returns on unused items. I can only make refunds for 60 days after the purchase through paypal. I do not refund the shipping or pay return shipping unless the reason for the return is on my end.

Please contact me for instructions before returning anything. If I'm not expecting something to come back, I won't know what to do with it if it actually makes it to me. Some packages are shipped direct from the manufacturer and simply mailing something back to them won't get you a refund.

If there is a problem with a product, please contact me so we can work something out. Some items are covered by warranty.

Services

System Design and consulting
I am available for consultation and design services. Contact me if you want to schedule a Skype or phone consultation $40 an hour. Or system design services $50 an hour for Backyard/hobby systems and Farm Scale systems starting at $60 an hour. I am actually a bit resistant to consulting on commercial system unless you already have experience at a backyard or hobby scale since farming is not something to go into without any experience. And aquaponics is farming, it is a lot of work, you can’t do it from your desk and if you ask me how long it takes for the plants to grow and expect a simple single answer, I’m likely to get a bit impatient with you about it. I can’t teach you all about system design, farming, AND business for free and I’m still learning it myself. A successful farm is not something that some one can sell “turnkey” and I don’t agree with those that are supposedly doing so.

Site visits and actual system install, construction, or fixing what is already there starts at $60 an hour plus mileage (from and back to my home in Yalaha, FL 34797) and parts.

Personal Online system assistance for anyone worldwide from $40-$60 per hour depending on how intensive you expect the assistance to be.

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